Baileys Furniture understands how important it is to receive your order quickly and safely. Below is an overview of our shipping process and guidelines.
1. Estimated Delivery Time
After placing your order, our customer support team will contact you with your estimated delivery date. Delivery times may vary by item and location.
- Same-Day Delivery: Available within the M25 area
- Next-Day Delivery: Available to nearby areas outside the M25
- Delivery Hours: 1:00 PM – 11:00 PM
- Sunday Delivery: Not available
2. Delivery Updates
If there are any unexpected delays, we will notify you right away and take the necessary steps to resolve the issue promptly.
3. Inspecting Your Delivery
Upon delivery, please inspect your item and packaging before signing for receipt. If the item appears damaged, we advise refusing delivery and contacting us immediately.
4. Damaged Products
If your order arrives damaged, reach out to us as soon as possible to arrange a replacement or refund. Be sure to include photographs and your order details for faster service.
5. Returns & Cancellations
We aim to provide accurate descriptions and high-quality products. Unfortunately, we cannot accept returns or offer refunds for a change of mind. Please read all product details carefully before placing an order.
6. Contact Us
If you have any questions or concerns about our shipping process, please feel free to contact us either before or after placing your order. You can reach our team at support@baileyscomfort.co.uk, and we’ll be happy to assist you with any queries or clarifications you may need.